Because I really hate being taken advantage of in a business/customer relationship, here is the letter I will be mailing today. Read and Heed, My Friends!!
Enterprise Rentacar
Jessica Soroski
Senior Loss Control Administrator
4210 S. Congress Ave,
Austin TX 78745
Dear Jessica,
Thank you for contacting us regarding Enterprise File Number DX6520435.
As you have coerced, I have enclosed the check for $475.20.
We are dissatisfied Enterprise customers and will take our future business elsewhere. After we broadcast this news to our friends and family, you will lose their nationwide business as well.
We feel that we were unfairly charged and were not given options for the repair work. How do we know you didn’t get the most expensive quote imaginable and use that one? We have leased cars repeatedly and are never charged $475 for minor bumper repair work. How outrageous!
Enterprise should be ashamed of this file record. I will be contacting the Better Business Bureau in the matter.
Thank you for settling our records. I hope you have a nice day and are never taken advantage of in this way. It’s not nice.
Good luck! (If it can happen to us, it can happen to you, too.)
Sincerely,
Kristen Roedner
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